Email

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How do I flag/report an email? 

(Microsoft Outlook, Google Workspace (Gmail), Apple Mail (macOS), iPhone or iPad)

Any email that's suspicious should be forwarded to support if you want it investigated further. Forwarding or attaching the origional email is needed so we can investigate the email header to understand the details o fit's origin.

• Please follow the steps below to report any phishing emails after forwarding this will help flag any future emails

Email Deliverability Troubleshooting 

If requested to retrieve email headders please see the following instructions:

Adding a Shared Mailbox

1. Open your web browser, navigate to Outlook on the Web, and sign in with your primary business credentials

2. In the left-hand navigation pane, right-click on Folders (or your account name / Shared with me)

3. Select Add shared folder or mailbox from the context menu

4. In the popup dialogue box, type the email address or display name of the shared mailbox (e.g., info@organisation.com.au)

5. Select the correct mailbox from the auto-suggest list and click Add

6. The shared mailbox will now appear as a subfolder in your left navigation pane under Shared with me or your primary folder list

Microsoft Support Guide

6. • Open and use a shared mailbox in Outlook 

   • Add a shared mailbox to Outlook mobile

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