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My computer seems to be running slower?
My computer seems to be running slower?
When a computer slows down to a crawl, it usually means its memory (RAM) or processing power (CPU) is being stretched to the limit.
Common Causes
Common Causes
Too many Startup apps: Programs automatically opening in the background when you turn on the machine
Browser overload: Having dozens of browser tabs open simultaneously, especially web applications like accounting or CRM software
Malware or unwanted software: Malicious programs or adware running quietly in the background, consuming your system's resources
Outdated hardware: Older traditional hard drives (HDDs) struggle with modern operating systems compared to modern Solid State Drives (SSDs)
What You Should Do
What You Should Do
Restart the machine daily: A simple restart clears out temporary memory and finishes installing pending updates.
Audit your startup programs: Disable unnecessary apps from launching on boot via the Task Manager (Windows) or System Settings (Mac)
Run an antivirus scan: Ensure your managed antivirus or endpoint detection software is active and run a full system scan to rule out malware
My computer is freezing/hanging or restarting unexpectedly?
My computer is freezing/hanging or restarting unexpectedly?
System freezes and random reboots are more critical because they disrupt your work and risk corrupting open files.
Common Causes
Common Causes
Overheating: Dust accumulation inside the case or a failing cooling fan causes the computer to shut down automatically to prevent permanent hardware damage
Software conflicts or corrupted updates: A recently installed update or driver mismatch causing operating system crashes (such as the infamous "Blue Screen")
Failing hardware: Aging memory sticks or power supplies becoming unstable
Ransomware / Cryptojacking: Severe malware infections that heavily overload the processor or attempt to encrypt files in real time
What You Should Do
What You Should Do
Check physical ventilation: Ensure the computer vents aren't blocked by dust, papers, or pushed tight against a wall
Save your work frequently: If a machine starts hanging intermittently, back up critical local files immediately
Contact your IT support team: Unplanned reboots often leave diagnostic logs. Your MSP can analyse these logs to pinpoint whether it is a physical hardware fault or a software error before the machine fails completely
My computer is running out of space?
My computer is running out of space?
A full hard drive doesn't just stop you from saving new files, it drastically slows down your entire system, as the operating system needs free disk space to function smoothly.
Common Causes
Common Causes
Accumulated temporary files: Cache, download folders, and old system update files taking up gigabytes over time
Large local media files: High-resolution images, videos, or historical database backups stored on the local desktop rather than central storage
Syncing massive cloud folders: Tools like OneDrive or SharePoint set to download all company files locally rather than streaming them on demand
What You Should Do
What You Should Do
Use built-in cleanup tools: Run Disk Cleanup or turn on Storage Sense (Windows) / Optimise Storage (Mac) to safely delete temporary files and clear your Recycle Bin
Check your Downloads folder: This is usually the primary culprit for forgotten, large installer files and duplicate PDFs
Leverage cloud files on-demand: Configure cloud storage (e.g., Microsoft 365 / OneDrive) so files remain in the cloud and only download to your computer when you open them
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